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extracts from clinton global interview sept 2014
extracts from wall street journal interview -april 2014
Jack ma on c2b models july 2014Tags:
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Trust: focus on health care and the environment, particularly water, along with education and culture. It would operate side-by-side with an existing company foundation to which Alibaba has given 0.3% of its annual revenue since 2010. Mr. Ma said that he would bequeath more of his fortune to the trust over time.
increasing numbers of wealthy Chinese are setting up private foundations, which have been allowed only since 2004. Mr. Ma is already involved in Chinese philanthropy. In 2009, he joined the board of the Nature Conservancy. He is also friends with Jet Li, and sits on the board of Mr. Li's One Foundation, which has been on the leading edge of philanthropic giving in China over the past decade.
Mr. Ma has another helpful tool in the form of Alibaba's massive user base, something Mr. Ma said he would seek to leverage to popularize causes. Earlier this year, Alibaba began a campaign to sell low-cost water testing kits to encourage Chinese to report contamination in their locales and to raise awareness of water pollution. Earlier this week, China's state-run media reported that nearly 60% of China's underground water is polluted. Mr. Ma said his goal was to influence government policies, but in a collaborative way. "I'm not political," he said. "We don't want to confront [the government]; we want to sit down and work with them." That has proved to be difficult in the past. An effort by Alibaba last year to enable users of its Taobao e-commerce platform to make hospital appointments online—bypassing long lines and scalpers who sell appointments around medical facilities—was shut down by Beijing's city government after only three days. The Beijing Municipal Health Bureau said it doesn't permit individuals, businesses, or external nonprofits to commercially integrate with public hospital platforms.
http://new.livestream.com/CGI/CGI2014/videos/62920652 jack ma speaks at this clinto global video sept 2014 at 20.05, 33.35, 37.00
emphasis on environmental protection and helping youth direct trades between copuntries through small and medium businesses - and changing education (the internet is the best structire for education there's ever been if we work on that
mobile phone "dt technology"- search how jack ma develops this perspective
Ma made the comments while speaking on a panel with Nigeria’s Minister of Finance and the Coordinating Minister for the Economy Dr. Ngozi Okonjo-Iweala, Chelsea Clinton, the CEO of General Motors Mary Barra, and the president of the Ford Foundation Darren Walker at the Clinton Global Initiative.
After Dr. Okonjo-Iweala asked him for advice on how to get Nigeria’s young and Internet savvy generation the help they need to make an impact in the country, Ma responded “I’m so excited by Nigeria, so many young people using mobile.” He stated that increasing interest of young people across the world in mobile technologies will be the source of great change.
Ma also advocated a shift from what he called IT technology to DT or Data technology. Ma said, “IT Technology is for me myself. I can manage my company better. DT Technology which I call data technology is to make other people better. The future is making other people better, then you can be successful.”
Ma stressed that Nigeria should help young people improve access to mobile technology and increase their access to information and new experiences through the internet.
“I’m so excited. I will go to Nigeria soon,” Ma said.
July 2014 Jack Ma at softbank 2014 world summit the coming of C2B models
Masayoshi Son’s SoftBank empire has been getting a lot attention in recent months, with a US$20 million splash of venture funding for the Phillipines, the debut of Pepper, the family friendly robot, and, the impending financial windfall from Alibaba’s IPO. Today, at the SoftBank World 2014 event, Alibaba’s founder and executive chairman, Jack Ma, talked about Alibaba’s business philosophy and the coming shift of Customer to Business (C2B) corporate strategies. Traditionally, business models are created with the assumption that a business will sell to other businesses (B2B) or simply to customers (B2C). According to Ma, customers will soon completely dictate to businesses what their needs are. Ma’s business acumen is widely revered now that Alibaba is hurtling towards a US IPO that could top US$15 billion. However, a major theme in his talk was that he had been dismissed as a fool by many individuals and companies over his business career. The felicity of his current success is not lost on Ma either. “People ask me how I did it. I still say I don’t know,” he told the crowd. However, his humility is tempered by a fiery belief in Alibaba’s business philosophy. The company has a laser-sharp focus on personal entrepreneurship and customer satisfaction. According to Ma, Alibaba puts its priorities in the following order – customers first, employees second, and shareholders third. If an employee is trying to make his or her boss happy, the company will not succeed. Employees must act to make customers happy. Accordingly, problems with the service or tough competition from rival firms are not to be lamented over. Such problems are opportunities, plain and simple. The key is being able to act quickly to take advantage of those opportunities. “Just having good ideas in your head doesn’t matter. You have to put them into action, take initiative, be autonomous,” Ma exhorted. Technology driven by big data – what Ma referred to as data technology (DT) – will make it easier for companies to take care of their customers. “We will see a shift to C2B, in other words, it’s all about customisation […] it is not about cost competition any longer, we have to compete against value,” he explained. Customer needs are more articulated than ever before. For Ma, shipping a container of clothing with 10,000 of the same shirt is not as good as shipping 10,000 shirts of multiple, customer-selected styles. There is no marketing plan, there is only satisfying individual needs through data and logistical prowess. See: Alibaba’s new IPO filing shows $272 billionw as spent on Taobao and Tmall in 2013 Although Ma was clear that his speech was not intended as any sort of sales pitch or forecast for Alibaba, he did express confidence that the Alibaba way of putting customers first, and using technology to solve their problems, would allow the company to grow revenue larger than giants like Wal-Mart (NYSE:WMT). Wal-mart, with US$476 billion in revenue for 2013, currently dwarfs Alibaba, which made US$7.6 billion in the same period. Nevertheless, Ma remains convinced that Alibaba could become the first company to hit US$1 trillion in yearly revenue gross merchandise value (GMV). (Correction: Alibaba has notified us that the translation provided for Ma’s Mandarin-language speech misidentified GMV as revenue.). “Wal-mart needs to hire millions of people. […] We don’t need to hire a ton of people. We just need the right technology,” he said.
Read more: Jack Ma: The C2B business model is an “undeniable trend” http://www.techinasia.com/jack-ma-softbank-world-alibaba-business-m...
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